Frequently Asked Questions
Everything you need to know about our products and services.
What materials are used in Topologie products?
We utilize high-grade climbing-spec nylon, durable polyester, and reinforced hardware to ensure all our bags and accessories meet professional standards for durability and style.
How long does shipping take?
Standard domestic orders are processed within 2 business days and typically arrive in 3-5 business days. International shipping varies by location, usually taking 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that certain limited-edition collaborations may be final sale.
Are your phone cases compatible with wireless charging?
Yes, our phone cases are designed to be slim enough to support Qi-standard wireless charging and MagSafe accessories without removing the case.
How do I clean my Topologie bags and straps?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or tumble dry, as this may damage the technical fibers and hardware.
Do you offer a warranty on your products?
All Topologie products come with a one-year limited warranty against manufacturing defects in materials or craftsmanship under normal use.